Questions about products and orders

How can I search for a specific product in the shop?

To search for a product, please use the search module at the top of the site. Enter the information you are looking for, and if it is found on the site, you will be shown a list of matching results.

I am a legal entity. Can I buy?

Yes, SuperBebeShop (superbebeshop.ro) honours orders from legal entities. In order to receive a tax invoice with your company's details, please use the contact form on the Contact Us page, specifying in the Message section, the data required for invoicing.

How do I proceed if I want the delivery to be made to another address than the one specified in my customer account?

In this case, during the order process, you will have the option to enter the information corresponding to the desired delivery address.

Can I return the products and get my money back?

Of course!!! If the products received do not meet your expectations or the size does not fit, we will return your money. The return of products must be made within 30 days of the original order and the returned products must have the label and must not be used. The cost of the return transport will be paid by the customer (except in cases where otherwise agreed by mutual agreement or is the sole fault of the seller by sending defective products).

Customer account management

I forgot my account password. What should I do?

If you do not remember your account password, please use the Recover forgotten password option available on the Account Access page.

How do I change my account details?

In order to change your customer account details, please log in to your account and then go to the Update account option available in the My account section.

Do I need to have an account in order to buy?

In order to shop on this site, you need to create a user account. This can also be created after you have added the products you want to your Shopping Cart.

Can I modify an order I have placed?

If you wish to modify an order, please contact us using the contact form on the website. Please also specify the order ID, which you can find in the Order Status section.

Can I find information about previous orders?

You can consult the history of orders placed on the site by accessing the Order Status section.

General questions

I want to purchase a product that is not in stock. How do I proceed?

For more information about product availability, please contact us using the contact form on the website.

I would like to obtain additional information that is not available on the website. How do I proceed?

In this case, please contact us using the contact form.